fbpx

  Frequently Asked Questions  

 Here are some of the most common queries we’ve had from our curious community. If you can’t find what you’re looking for, just email us and we’ll get right on it!

FAQ

We don’t want our subscriptions to leave you scratching your head so here are some of the most common queries we’ve had from our community. If you can’t find what you’re looking for, just email us and we’ll get right on it!

What are your green credentials?
Are your activities curriculum linked?
What is your University of Oxford connection?
What ages is the Curiosity Box suitable for?
What does STEM mean?
What’s the difference between a Jumbo Box, a Nano Box and a Tots Box?
Are you still sending boxes during the Coronavirus outbreak?
Help! My box hasn’t arrived!
Can I send my box to a different address?
What is The Curiosity Shop?
How many curious minds can 1 box accommodate?
Is everything I need included in the box?
What’s the difference between ‘membership’ and a gift subscription?
What shipping options do you offer?
Help! My box is damaged/leaking! What do I do?
How safe are the activities?
My experiments aren’t working…what should I do?
I’ve got a discount coupon, but it isn’t working. What should I do?
Where’s your data protection policy?
I can’t see my question on this list!

What are your green credentials?

Science and sustainability go hand-in-hand at the Curiosity Box, and as scientists, we want to make this world a better place, not one littered with junk.  So we have a simple but strict policy:

  • Our packaging has always been compostable corn starch or sustainably sourced card.
  • Our supply chain is as ethical as possible, and minimising carbon by sourcing as much as possible from local suppliers.
  • The contents of the box are all sourced with the environment in mind.  We use compostable cups and straws, eco cotton buds, eco glitter and reusable containers wherever possible.
  • We challenge our Curiosity Community to find creative ways to use their box when they’re done with the activities!

Are your activities curriculum linked?

Yes! Beneath the fun, we make sure that each activity builds confidence and competence in primary science, engineering and DT. It isn’t supposed to “feel like school” but to give our cadets a head start with their STEM lessons

What is your University of Oxford connection?

All our experiments and activities are designed and put together by our team of thinkers, tinkerers and testers right here in the UK. Our team is made up of bright young researchers and engineers from The University of Oxford, people who have worked in schools and of course lots of mums!

What ages is the Curiosity Box suitable for?

We have boxes for all children aged 4-11:

Our original Curiosity Box is aimed at children aged 7-11 and in years 3-6 of Primary School. We also link all topics and activities to the KS2 Curriculum.

If your child is aged 3-6, you want our all-new Curiositots Box. These boxes are linked to the KS1 curriculum and have all the sciency fun of their elder sibling.

With all our boxes we encourage grown-ups to offer their services as trusty lab assistant, and it’s up to you and your cadet what activities you do together. All we ask, is that you follow our safety instructions.

What does STEM mean?

STEM is simply an acronym and stands for Science, Technology, Engineering and Maths. You might also come across STEAM which is just Science, Technology, Engineering, Art and Maths.

What’s the difference between a Jumbo Box, a Nano Box and a Tots Box?

A Jumbo box contains 3-4 science activities for children aged 7-11. This is about 4-5 hours of activity time.  The Jumbo box also comes with extras like reusable science collectables and Molymods, so your cadet can build up their at-home lab with each box.  

A Nano box contains 2 activities for 7-11 year olds – about 2 hours of activity time.  

A Tots box contains 4 activities for 4-6 year olds – that’s about 4 hours of activity time. This Box also comes with extras like reusable science collectables, so your cadet can build up their at-home lab.

Are you still sending boxes during the Coronavirus outbreak?

YES! Please bear with us though.  We have sold out of a lot of things due to increased demand. With reduced staffing to ensure safety for all, it is taking longer than usual to restock but we still have a great selection of boxes ready and waiting to be shipped and we are updating the website daily, so as soon as we can replenish stock it will be live on the site.

Our boxes are shipped on a Monday, Wednesday and Friday. If you place your order by midday on any of those days we will send it that same day.

Help! My box hasn’t arrived!

We are happy to investigate if you think your box is missing but before we send out our sciency sleuths, it’s worth checking you haven’t missed a card from the Postman saying they tried to deliver it. Please also have a quick look on your account and check that we’ve got your correct delivery address, and that it hasn’t been sent somewhere else.

If none of these apply, and you think your box is lost, please contact us on [email protected] or ring on 01865 546145, and we’ll help you track it down.

Can I send my box to a different address?

Yes you can. When you have picked your box and are ready to check out you can add a different delivery address to the billing address.

What is The Curiosity Shop?

The Curiosity Shop is where all of our STEM boxes and sciency goodness is waiting to be bought. Our boxes make awesome birthday gifts, work really well in a home school environment, and can be used to run a fab STEM themed birthday party!  

How many curious minds can 1 box accommodate?

We’ve designed each Jumbo STEM box to work for one child. But we make sure we include enough supplies to allow for mistakes and repeating experiments. When we’ve tested activities out in small groups (say up to 3 children), we’ve found that there’s easily enough kit for sharing.

Is everything I need included in the box?

We include all the specialist equipment and for the most part, all the other bits and bobs you need. But there are a few things that we can’t include because we aren’t allowed to ship them because they’re too large/fragile (like an egg!), or they’re things that you’re bound to have at home, like bowls, spoons, scissors for example. 

What’s the difference between ‘membership’ and a gift subscription?

When you subscribe to The Curiosity Box membership, you choose from 4 levels: Trainee, Pico, Nano or Jumbo. If you’re a Trainee, you’re a free member who will receive some sciency love via email or via your account to keep your curiosity cadet interested in STEM. Our Pico membership is our entry level membership where you’ll also receive one box per month with a science activity included. Our Nano membership incorporates two fab STEM activities and anything else we can fit in the box. Our Jumbo membership is our most comprehensive membership where you’ll get 3-4 activities plus collectables so you can build up your own home lab!

What shipping options do you offer?

We ship all our boxes by Royal Mail 2nd Class, which can take 2-3 days to arrive. Our boxes are not tracked (but if anyone ever invents printable micro GPS trackers…). 

We can ship boxes to anywhere in the UK as part of the subscription cost. We also ship to mainland Europe, the Republic of Ireland, Australia, New Zealand, South Korea. International postage will apply to all non-UK destinations.

Help! My box is damaged/leaking! What do I do?

Don’t worry, we’re totally prepared. Let us know by emailing us at [email protected] or by calling us on 01865 546145. We’ll log it, and send you a replacement box straight away. We also recommend that you dispose of the box safely. We never include anything in our boxes that’s highly hazardous but, we like to play it safe so if your box is leaking, please wear some safety or rubber gloves before handling the contents. All the packaging is either recyclable (instruction cards and box) or compostable (the little bags that we use the package each activity up). If you get the Jumbo or Curiositots boxes you might be able to salvage the collectables as well. (but we’ll still replace them.)

How safe are the activities?

All of our activities are with your child’s safety at the top of our list of must-haves. We don’t let anything out of CBHQ without making sure it’s fully compliant with the latest Health and Safety legislation. Some of our boxes contain food (like Bake Off Lab and Healthy Me) so please read the details of the box before you check out. 

My experiments aren’t working…what should I do?

Every brilliant scientist needs a helping hand from time-to-time! Just drop us an email [email protected] or call us 01865 546145 and we’ll help you and your cadet get your activity or experiment back on track.

I’ve got a discount coupon, but it isn’t working. What should I do?

Don’t worry, Just drop us an email at: [email protected] or call us 01865 546145, and we’ll sort it out.

Where’s your data protection policy?

Our data protection policy is here and if you need any further information, just email us at: [email protected].

I can’t see my question on this list!

No problem, just get in touch! The easiest way to get hold of us is by emailing us at [email protected], but if you prefer to speak to us, you can call on 01865 546145. Or you can leave us a message on any of our social media pages.

Menu